Refund policy

Return Policy

Since our store is Limited Edition Merchandise and/or Original Artwork it can be returned for store/shop credit or exchange only.

Your item must be in the same condition that you received it and in its original packaging. You will also need the receipt or proof of purchase. No credits or exchanges after 14 business days upon receipt of delivery.

To start a return, contact studio@haleybowen.com. We will send you a return shipping label, as well as instructions to return your package. Items sent back to us without first requesting a return will not be accepted. Once your merchandise is received and inspected you will be issued a credit or sent the exchange merchandise you selected.

You can always contact us for any return question at studio@haleybowen.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item has been damaged in shipping. If you receive the wrong item, let us know and we will make it right!

Exchanges 

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 5 – 7 business days for your bank or credit card company to process and post the refund.

Unfortunately, we cannot accept returns on sale items or gift cards.